Plan A Visit, Domestically or Internationally Thank you for choosing Island Hospital for your healthcare needs. Island Hospital is dedicated to improving the health and well-being of our patients and we are all committed to providing you with high-quality care delivered in a safe, friendly and convenient manner. Island Hospital is a world-class medical centre in Penang with more than 20 years of clinic experience diagnosing and treating patients. As a leading medical provider, Island Hospital is easily accessible, whether traveling internationally including Indonesia, Singapore, Thailand and China or locally from Kedah, Perak and Kuala Lumpur. At Island Hospital, we take the effort to not only provide you with world-class medical treatment and procedures, but to ensure that you feel most at home and comfortable throughout your care with us. While you or a loved one receives care at Island Hospital, our Patient Services team is available to make your visit as comfortable and as convenient as possible. Whether you need assistance navigating our facilities, finding out our visiting/clinic hours, or need financial counselling, we can help. About Penang George Town, the capital city of Penang is home to a beautiful amalgamation of cuisine, culture and English and Asian architectural influence as a direct result of the intermingling of the many ethnicities and religions that arrived on the beachy shores of George Town. Penang cuisine is famed for road-side stalls or better known as hawker food’ that fares far more cheaper and easier to find as these hawker stalls are open during the day and night. Lonely Planet rated Penang as the top culinary destination in 2014. The city has preserved remnants of cultural heritage such as the Peranakans whose architectural and cuisine influence is very much visible to this day. The historical core of this city has been debossed as a UNESCO World Heritage Site since 2009 and there are over 12,000 buildings that are composed of shophouses, churches, government offices and monuments. Penang is the place to be and is complete with shopping malls, luxurious hotels, top tier healthcare, diverse cuisine and a preserved heritage and history to visit. Clinic Operating Hours Hospital and Clinic Operating Hours To reduce waiting time, we encourage all our patients to make an appointment online. Day Time Monday - Friday 830am - 500pm Lunch hour 100pm - 200pm Saturday 830am - 100pm Closed On Sundays and all Malaysia & Penang Public Holiday Accident & Emergency Our Accident & Emergency Department is open 24 hours daily Visiting Hours & Guidelines Visiting Hours General Visiting Guidelines Intensive Care UnitICU Visiting Guidelines Visiting Hours To ensure that our patients get optimum rest, all visitors must adhere to the following visiting hours. Wards 1200pm - 200pm 600pm - 800pm Intensive Care Units 830am - 130pm 230pm - 830pm 1000pm - 1200am *Extended visiting hours in the wards may be arranged at the discretion of the patient and the nursing supervisor. General visiting guidelines Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines. Keep visits short as our patients need rest to recover. No more than two visitors should sit with patients at a time. This is to keep noise and disturbance at the ward to a minimum. If treatment is required for the patient, our nurses may ask visitors to leave. We seek your cooperation to do so. Children aged below 7 years are discouraged from visiting for health reasons. If children visit, they must be accompanied and supervised by an adult at all times. Be considerate and keep noise levels down. Be respectful of neighbouring patients’ need for quiet and privacy in a shared room. Silence mobile phones and speak softly on the phone to avoid disturbing patients. In the ICU, mobile phones are not permitted within two metres of any medical equipment. Smoking or drinking alcohol is not allowed on hospital premises. Switch your mobile phone to “SILENT” mode, and speak softly on the phone to avoid disturbing patients. In the ICU, mobile phones cannot be used within 2 metres of any medical equipment. Smoking or drinking alcohol is not allowed on hospital premises. Wash your hands often with soap and water or use alcohol-based hand sanitisers which are available around the hospital to prevent the spread of germs. If you are ill, please postpone your visit. Intensive Care Units ICU visiting guidelines Our visitor policies have been carefully considered, and put in place to ensure the safety and highest quality of care for our patients and visitors. We seek your cooperation to follow these guidelines. Visitors to the ICU are limited to strictly two at a time unless special arrangements have been made with the patient’s nurse. Comfortable waiting areas are provided nearby. Only immediate family members or significant others are allowed to visit in the ICU. Mobile phones are not permitted within two metres of any medical equipment. Due to increased risk of infection, children under the age of 12 are not allowed to visit the ICU. Visits are limited to 10 -15 minutes to ensure patients get their optimum rest. Hospital Charges Room & Board For Babies Out-Patient Consultation Companion Room and Board Nursing Care Deposit Rates RM RM RM non-corporate patients per patient / night Day Ward 100 As per procedure 120 General Ward 4-bedded / 5-bedded 120 2000 150 Standard Ward 2-bedded 120 3000 250 Single Superior 120 5000 400 Executive Suite 120 6000 600 Premiere Suite 120 6000 700 HDU High Dependency Unit 150 8000 300 ICU Intensive Care Unit / CCU Cricitcal Care Unit 180 10000 400 Meals for inpatients are included in the rates above for inpatient rooms and are strictly provided to patients only. Deposits quoted are for UNSCHEDULED MEDICAL CASES. Deposits for SCHEDULED SURGICAL CASES depend on surgery type which will be notified by respective clinics or billing office. For Babies Nursing Care Deposit Rates RM RM RM non-corporate patients per patient / night Bassinet 80 2000 80 Incubator 100 5000 120 NICU Neonatal Intensive Care Unit 180 8000 300 Deposits quoted are for UNSCHEDULED MEDICAL CASES. Deposits for SCHEDULED SURGICAL CASES depend on surgery type which will be notified by respective clinics or billing office. Out-Patient Consultation Office Hours RM 830am - 500pm After-Office Hours, Sundays and Public Holidays RM 1st Consultation 80 - 235 120 - 350 Follow-up Consultation 40 - 105 60 -150 Deposits quoted are for UNSCHEDULED MEDICAL CASES. Deposits for SCHEDULED SURGICAL CASES depend on surgery type which will be notified by respective clinics or billing office. Companion Meals RM Bed RM per day charge per person/ night Day Ward 30 - Standard Ward 2-bedded 55 20 Single Standard & Superior 65 50 Executive Suite 65 50 Premier Suite as per à la carte menu 100 Paediatrics and Premier Suite - No charge for the 1st companion. No part of the meal charge per day will be refunded even if any of the meals is not ordered. Every room is air-conditioned with temperature control and attached bathroom. Admission & Discharge Process Pre-admission Admission Process Admission of children under 12 years old Discharge Process Financial Counselling Pre-admission If your consultant recommends for you to be admitted for further treatment, you can discuss any concerns you may have with them first. Once you give your consent to be admitted, your consultant will initiate the admission process and you can proceed to the Admission Counter. If you are making preparations for your admission and need to obtain a guarantee letter from your company or insurance provider; a date of admission will be arranged by your consultant so you can do the necessary before being admitted. Should you choose to proceed as a self-payer, you can register at the Admission Counter after your consultation. Before admission, you may want to prepare • Your Medical History • A detailed list of all medications being taken • Your proof of identification Admission Process When you register at the Admission Counter, our staff will need to know your mode of payment — self-pay, corporate guarantee letter or via insurance. The following is a guide to some items which you need to prepare for the admission process. Self Payment Proof of identification - NRIC / passport A deposit amount varies according to procedure Corporate Guarantee Letter/Insurance Proof of identification - NRIC / passport A guarantee letter from your company or insurance provider Medical Card Medical Cards We Accept At Island Hospital, we accept medical cards from all major insurance providers, including but not limited to the following AIA Allianz SE AXA Berjaya Sompo Insurance eTiQa Insurance Great Eastern Malaysia Hong Leong Assurance Manulife Prudential Prudential BSN Takaful Tokiomarine Insurance Group Cases that have yet to be approved by Insurance Provider For cases that have yet to be approved by the insurance provider, our staff will contact your insurance provider to follow-up on the approval of your case. This process may take 1 to 2 hours, so you can choose to either Pay a deposit first and proceed with admission or, Wait for your case to be approved before proceeding with admission If you choose to wait, our staff will call you to inform you that your case has been approved. Admission of children under 12 years old For children under 12 years old, one of the following is required for registration Birth certificate MyKid card Discharge Process Once treatment has progressed and you are deemed fit to discharge, your consultant will inform the ward nurses to proceed with your discharge order. After the discharge order is given, the ward nurses will notify the Inpatient Cashier Counter to process your final bill. Our ward nurses will inform you once your final bill is ready, and you can proceed to the Inpatient Cashier Counter located at the ground floor to settle the bill. If you have been prescribed any medication to take home, our staff at the Inpatient Cashier Counter will provide a Take Home Medication slip. For cases covered by corporate guarantee letters and insurance, our staff will request for the Final Guarantee Letter FGL from your company / insurance provider once the final bill is processed. You will need to wait for your company / insurance provider to process the FGL and send it to us before you can settle the final bill. Our staff will call you once the FGL is received. Financial Counselling If you have any concerns regarding the cost of treatment or hospital charges, you can request for financial counselling from our staff. Our team will be able to provide you an estimate of the cost and help you make well-informed decisions for your treatment. Make An Inquiry Insurance Insurance Coverage At Island Hospital, we give credence that world-class healthcare should be accessible to everyone. Prior to your visit at Island Hospital, we advise that you contact your insurance company to confirm the extent of your policy’s coverage. Please ensure that all insurance details provided are complete before submitting to the Hospital. Visa International Patient Visa for International Patient Prior to entering Malaysia, if required, a foreign national must acquire a Visa – an endorsement in a passport or other recognised travel document of a foreign national, indicating that the holder has applied for permission to enter Malaysia and that permission has been granted. All foreign nationals who require a Visa to enter Malaysia must apply and obtain a Visa in advance at any Malaysian Representative Office or Malaysian Embassy abroad, before entering Malaysia. For short-term stays up to 30 days, the Malaysian government does not require most foreign nationals to acquire a Visa. However, depending on your country of origin, there may still be Visa requirements. It is best to check in your home country, before you travel. Foreign nationals seeking medical treatment may apply for a Visa extension upon request to the Malaysian Immigration. For more information, visit Official Portal of the Department of Immigration Malaysia Currency Rates International Patients Island Hospital’s International Patient Services team provides exemplary care catered to your unique needs and culture. For more information on the currency rates, please contact Island Hospital at +604 2383 388 or info Pick-up Service International Patient Upon arrival at Penang International Airport, enjoy an effortless transfer to Island Hospital. Relax after your flight – No more waiting in line for a taxi Totally hassle-free – You will be greeted by our Customer Service personnel at the airport arrival hall and shown to the Island Hospital shuttle Peace of mind – Guaranteed pickup at the scheduled pick-up time Shuttle times Airport Pick-up service is provided daily including all Penang and Malaysia Public Holidays on all arriving flights to Penang. Terms & Conditions This service is complimentary to all of our international patients. One patient is allowed a maximum of one accompanying companion and one piece of luggage only. Bookings must be made at least 48 working hours prior to arrival. Meeting point is at the “MHTC Concierge & Lounge” located on the left side of the International Arrival Hall within one hour of flight arrival time. Missed pick-ups will need to make own transport arrangement. Booking Hotline Mondays to Fridays 830am to 400pm* Saturdays 830am to1200pm Not available on Sundays and Penang & Malaysia Public Holidays *Malaysia Time Zone GMT+8 Patients will be informed of their confirmed pick-up booking within the same working day. For bookings made after cut-off time, confirmation will be sent the following working day. Contact us for bookings If you are unable to find the answers you are looking for, please contact us at info and we will be more than happy to assist.